Insider Chatter by Donna Bogatin

June 30, 2007

Yahoo President Decker: First Bold Move

63007y.jpgHow is recently appointed Yahoo president Susan Decker faring in her first days at the Yahoo helm? Decker has made one smart move, for herself, if not for Yahoo: She “declined” to be interviewed for aNew York Times profile running today, “Can She Turn Yahoo Into, Well, Google?”

No fear, writer Miguel Helft assures “several people who know her well and have worked with her say that whatever she lacks in operating experience, she makes up for in intelligence and analytical skills.”

Why WOULD Decker risk spoiling her NYT welcome to the the Yahoo presidency Valentine? Helft has gathered an array of personalities that vouch for Decker, big time.

First up, Warren Buffet on Decker: “A plus, home run, 100 percent, many fans in coporate boardrooms.” Buffet tapped Decker to serve on the board of his Berkshire Hathaway.

Who else has “praised” Decker for her “smarts and acumen”? Steve Jobs, according to Helft, and Hamilton James, president, Blackstone Group.

James, on Decker: “She combines the attibutes of being a nice person and beong able to make a tough decision. She’s one of the few people around who can successfully manage a group of people who are creative, highly paid, have big egos and have an artists’ colony temperament.”

Yahoo colleague Jeff Weiner, on Decker: “Each answer I provided her led to deeper questions. You could see her mind at work.”

Helft even succeeds in getting a Google exec to sing Decker’s praises, although their relationship is not quite arms length. Decker has “bonded” with Google’s Sheryl Sandberg, in light of Sandberg husband David Goldberg’s role at Yahoo Music.

Helft dutifully sprinkles in a few hesitancies about Decker’s ability to make things right at Yahoo.

Scott Kessler, Standard & Poor’s, on Decker’s decision making track record at Yahoo: “At the end of the day, Sue had some role to play in a lot of the decisions and a lot of the mistakes made.”

Nevertheless, Helft concludes with a happy progonosis for Decker: Whatever happens, “She’ll still probably have some fans in high places,” i.e. Warren Buffet.

Missing from Helft’s piece? A Decker testimonial on how she handles peanut butter.

CONTACT DONNA BOGATIN

Filed under: Online Advertising, Search, Search Marketing, Yahoo, Competition, Yahoo vs. Google, Enterprise
Written by: Donna Bogatin @ 9:49 pm

 

Google Health: Lambast Doctors, Sell Medical Ads

63007d.jpgGoogle’s secret weapon is a four letter word, I have oft said: SPIN!

What is Google spinning now to the Googleplex advantage? Nothing less than its own ten year “electronic medicine” plan for the U.S. $2 trillion health care industry.

Google is on a mission, a medical one, and it is attacking on all (opposing) cylinders: 1) Consumer Health Care Advocacy and 2) Corporate Health Care Advertising Sales.

Google is at its Googley inconsistent communications best as it seeks to control all the world’s MEDICAL information and make it universally accessible, via the for-profit Google servers that is.

On the one public policy hand, Google deplores to its users that our nations’ phsyicians, health care providers and medical service vendors are not serving American consumers as they should. On the other AdWords hand, Google comes to the defense of the same medical community that it maligns by offering rehabilitation via high-priced advertising on the Google network.

GOOGLE HEALTH CONSUMER ADVOCACY

Adam Bosworth, Google VP engineering, (aka Google Health architect), has been on a cross-country road show at Google sponsored (financed) medical conference keynotes pitching how Google aims to cure the nation’s medical ills via a Googley technology solution.

Bosworth on how the American public is at big medical risk, in drastic need of Google intervention:

At some point in a patient’s life, the odds of them being treated in a way which doesn’t follow the guidelines and rules is 45%. There are estimates that somewhere between 44,000 and 98,000 Americans die every year from a preventable medical error at a hospital, or about 150 to 300 preventable inpatient deaths a day. And approximately 770,000 people are injured or die each year in hospitals from an adverse drug event. There are roughly 5000 preventable medical errors a day taking place at doctor’s offices.

Is Google deliberately weakening consumer confidence in the reliability of U.S. health care delivery?

Bosworth does not cite any sources for his indictment of the nations’ medical practioners; Bosworth, a Google engineer, also famously refutes the need for precise Google SERPs, believing that search is a “fuzzy problem.”

What is Google going to do about what it claims is a sad state of U.S. health affairs then?

The Googleplex has been beefing up its medical connections with influential personnel and advisory recruits.

Dr. Roni Zeiger is heralded at the official Google blog as a friendly “family practioner.” In welcoming Zeiger as a Googler, Google neglects, however, to note that Zeiger is well versed in software for the mobile delivery of medical information. Zeiger products include Mobile DDX, A “Differential Diagnosis Tool.”

Additonally, about two dozen high powered corporate, hospital, medical school and medical foundation executives are at the Google disposal on a new “advisory group.”

The Google Health heavy-hitter advisory includes key decision makers at:

The American Medical Association,
American College of Physicians,
The Cleveland Clinic,
Harvard Medical School,
Kaiser Foundation Health Plan…

The Google end-game is nothing short of becoming the one-stop, defacto, go-to destination and repository for ALL the personal, private medical information of ALL the nation’s residents, for starters. Bosworth:

The vision for the future of health care starts with the premise that consumers should own their own personal health and wellness data and that only consumers, not insurers, not employers, and not even doctors, but only consumers, should have complete control over how it is used.

SO, Googley power to the U.S. health care consumer? Only if Google’s massively scalable infrastructure is running the data show! Bosworth clarifies:

As an additional premise, we believe consumers should have the right to all data that is about their personal health and wellness in electronic form. 

What other health care rights is Google championing? The paid privilege of medical service providers to refurbish their tarnished image–thanks to bad mouthing by Google’s Health Architect, Adam Bosworth, and Michael Moore in his new film “Sicko”–by bidding for the right to buy the ultimate consumer satisfaction building tool: Google AdWords.

GOOGLE HEALTH ADVERTISING SALES 

The Google Health Advertising blog aparently has not been reading the blog posts of the head of Google Health, Adam Bosworth.

As cited above, Boswosrth is on a “negative press” health care kick. Nevertheless, Lauren Turner, Account Planner, Google Health advertising sales headlines her post at the official Google Health Advertising blog: “Does negative press make you Sicko?”

Google Health does not have its medical stories straight. Turner laments:

The healthcare industry is no stranger to negative press. A drug may be a blockbuster one day and tolled as a public health concern the next. News reporters may focus on Pharma’s annual sales and its executives’ salaries while failing to share R&D costs. Or, as is often common, the media may use an isolated, heartbreaking, or sensationalist story to paint a picture of healthcare as a whole. With all the coverage, it’s a shame no one focuses on the industry’s numerous prescription programs, charity services, and philanthropy efforts.

REALLY? Is it not a shame that the head of Google Health is doing his part to paint a “sensationalist” story of how DANGEROUS the U.S. health care system is! Enter a hospital at your own risk, is the Bosworth message.

Google’s own powerful Bosworth penned “negative press” against the nation’s medical practioners could very well be driving Google Health Advertising sales, as Google seeks to do by capitalizing on Michael Moore.

The Google anti-Sicko ad sales pitch to the health care industry:

Companies come to us hoping we can help them better manage their reputations through “Get the Facts” or issue management campaigns. Your brand or corporate site may already have these informational assets, but can users easily find them?

We can place text ads, video ads, and rich media ads in paid search results or in relevant websites within our ever-expanding content network. Whatever the problem, Google can act as a platform for educating the public and promoting your message. We help you connect your company’s assets while helping users find the information they seek.

If Google Health Advertising was really concerned about “managing” the reputations of health care providers, Google VP Adam Bosworth would cease “calling out” the very entities it aims to sell bilions of dollars of medical AdWords to.

ALSO: Google’s Opinion: Medical Advertising Fuels Democracy and Google, Hillary Clinton and U.S. Health Care

CONTACT DONNA BOGATIN

 

Google Defamation Lawsuit NOT Case Closed

A non-lawyer who represents himself in a court of law has a fool for a client, the saying goes. What about non-lawyer bloggers who claim to “understand Internet law”?

In the latest tirade against an individual or organization who dares to take a stand against Google’s “unconventional” way of doing business, Nathan Weinberg, “Inside Google,” headlines by name-calling the Google accsuer “another idiot,” who doesn’t “understand Internet law.”

Presumably, then, Weinberg, himself, is an expert in “Internet law.” Surprising, given that so-called “Internet law” continues to challenge the top legal minds in courts and law shcools around the world. Court cases and ultimate decisions are, in fact, serving to SHAPE the law of the Web.

Weinberg’s legal credentials? Apparently NONE! His Blogger “profile” is of little use and there is no bio available at his blog. According to his “profile,” Weinberg is: 251 years old, male, Aries, year of the Rat, communications or media or journalist, NYC AND he has been wishing for someone to buy him “Radeon 9600 SE 128MB DDR Video Adapter,” since 2004!

Weinberg on the legal matter at hand, a lawsuit against Google in the United Kingdom, instigated by Brian Retkin: “I don’t know if Mr. Retkin is a scammer, but he is a moron.”

According to the UK Independent, Retkin has brought defamation proceedings against Google because the search engine directed users to Web pages contianing “deeply offensive and commercially damaging” material about his businesses. 

Weinberg weighs in with his legal opinion: “International law is clear that service providers are not repsonsible for the actions of their users in these sort of regards.” Actual lawyers are not so certain, though.

Weinberg is nevertheless firm: “Google has no responsibility for the entire Internet.” He even provides a prognosis for a dispostion of the case: “Retkin is in for a rude awakening when the court tells him tro go to hell.” Not a very judicial way to chaaracterize things!

What do lawyers actually say about the issue?

Lilian Edwards, Lecturer in Private Law, University of Edinburgh on “Defamation and the Internet: name Calling in Cyberspace” noted two “early” US cases “failed to settle in detail the issue of whether ISPs should have the benefit of an innocent dissemination defence; Cubby v CompuServe and Stratton Oakmont Inc. v Prodigy Services.”

John Dean, former counsel to both the President of the United States and the Judiciary Committee of the US House of Representatives, characterizes “defamation immunity on the Internet” as “an evolving body of law” that has been stretched beyond its limits.

Google itself is well aware that it does not operate under a truly blanket “safe harbor.” CEO Eric Schmidt in his legally mandated report to shareholders on the real legal risks the Google business model faces:

The laws relating to the liability of providers of online services are currently unsetteled both within the U.S. and abroad. Claims have been threatened and filed under both U.S. and foreign law for defamation, libel, invasion of privacy and other data protection claims, tort, unlawful activity, copyright or trademark infringement, or other theories basd on the nature and content of the material searched and the ads posted by our users, our products and services, or contrent generated by our users.

Compliance with these laws is complex and may impose significant additional costs on us.

CEO Schmidt is not an “idiot,” for exposing Google’s legal vulnerabilities, and neither is the U.K citizen using legal remedies available to him in a Google-centric world.

READ my exclusive interview with prosecutors of class action lawsuit against Google: YouTube Copyright Infringement Claims ‘tip of the iceberg’

ALSO: Google Health: Lambast Doctors, Sell Medical Ads

CONTACT DONNA BOGATIN

Filed under: Google, Legal, Blogosphere, Blogs
Written by: Donna Bogatin @ 1:22 pm

 

Apple Retail: Who Needs Woodstock, iGot iPhone!

63007a.jpgSilicon Valley took to the streets (sidewalks) yesterday, bigtime, to flex its collective muscle, at $106 billion market cap corporation Apple’s retail cash registers.

Is experiential retail the new Woodstock? Are tech writers the new rock stars? Thomas Hawk captured “Peace Scoble Peace.”

Who needs sex, drugs and rock and roll? We’ve got the iPhone, Apple store excitement, AND his lordship Jobs!

Hawk is unabashed in underscoring the life affirming impact of Steve Jobs:

To those who say it was stupid to camp out overnight at the Palo Alto Apple store when I could have gotten it waiting only 4 hours in line at a At&T store somewhere else, you just don’t get it.

Camping out last night at the Palo Alto Apple store was not about an iPhone. It was about an experience. Something that I value far more than my new iPhone. There were many highlights for me.

When we left the Apple store we crossed paths with Jobs. I’m embarrassed to say that I didn’t even notice. Kristopher did though and he traded nods and a wink with Steve Jobs. Steve Jobs has been a long-time hero of Kristopher’s. It was an intensely powerful emotional thing for him. One of the best days of his life I’m sure.

Hawk on the Scoble clan mega bonding, thanks to Apple store:

What a great thing for a father to do with his son. Patrick was so proud to be #1 in line. They made a big deal about it when they let him into the store first. That’s a memory that he’ll have the rest of his life. What a great dad to make that happen.

How touching? A multi-billion dollar corporate product push bridging the generations!

The generational cultural memories of prior American decades are undoubedtly not only of more universal import, but less self-focused as well:

Woodstock peace movement,
John F. Kennedy assassination,
First moon landing…

More recent: The anti-Iraq war demonstrations.

BUT, Hawk waxes poetic on the “unreal” sense of community that DID prevail while queing up endlessly for the privilege of a once in a liftetime chance to part with hundreds of dollars to buy a retail product: Playing guitar and sharing stories.

Hawk comes down to earth, though, in describing how he piggy-backed on the Apple financed PR blitz, to develop one of his own:

Zooomr was definitely well represented at the iPhone launch. We handed out tons of stickers. We even used our stickers to mark people’s number in line. We got to personally evangelize Zooomr to so many people, were able to show our Zooomr stickers on CNBC (and get a link to Zooomr on their blog), many press photos and interviews, and getting to upload lots of photos live to Zooomr as we participated in the launch (resulting in some great digg juice).

Apple, then, really is helping the American dream live!

NOT all are convinced. Commenter LayZ at Robert Scoble’s blog:

“Being the first customer into the store was an experience I’ll never forget” “It was surreal.”

You’re kidding, right? An experience you’ll never forget? Surreal? Seriously? Do you know the definition of the word? Please tell me you’re kidding. If walking into a store to buy a cell phone conjured up “fantastic imagery and incongruous juxtaposition of subject matter.” then sleep deprivation got the best of you. Otherwise, seek psychological help immediately!

ALSO: Facebook iPhone Verdict: NOT Buying It and Google Health: Lambast Doctors, Sell Medical Ads

CONTACT DONNA BOGATIN

Filed under: Developers, Culture, Ecommerce, Apple, iPhone
Written by: Donna Bogatin @ 8:35 am

 

Facebook iPhone Verdict: NOT Buying It

Does iPhone live up to every bit of the massive hype? Are Apple - Steve Jobs amazing?

Facebookers are NOT convinced, just ask Facebook.

“Want to instantly know what 25 million people are thinking?” Facebook touts. And says it can answer via “Facebook Polls.”

Mark Zuckerberg and crew asked yesterday of its 25 million sought after Facebookers: “Are You Going to Get an iPhone? And the results are in, from 1000 of the Facebooker faithful:

YES: 7% (70 Facebookers)

NO: 63% (633 Facebookers)

UNDECIDED: 30% (297 Facebookers)

63007fb.JPG

Scientific? NO. But Facebook promotes it is getting the real pulse of the Facebook people AND, as with all polls and studies, people happily accept the “results” as the real thing. AFTER ALL, Pew Internet & American Life Project makes defintive conclusions about the behavior of the entire American adult populace based off of a few thousand simple telephone suryveys.

Pew’s “methodology” relies on aggressive assumptions and extrapolation. Nevertheless, the world eagerly accepts Pew’s absolute characterizations of the American lifestyle as unbiased, objective snapshots of irrefutable truths, even though Pew advocates for positions, aggressively, based off of its proprietary polling.

What is Facebook advocating? Facebook polls, starting at the who can resist price of $6.

WOW! Instantly know what 25 million people are thinking for a mere $6? Sounds too good to be true. IT IS.

How much does a Facebook poll really cost?

Facebook charges you based on the number of responses you indicate that you need, multiplied by the amount that you indicate that you’re willing to pay per respnse. The more you pay per response, the faster Facebook delivers complete results.

Facebook’s 25 million? Available to the highest bidders.

ALSO: Apple Retail: Who Needs Woodstock, iGot iPhone! and Google Health: Lambast Doctors, Sell Medical Ads

CONTACT DONNA BOGATIN

Filed under: Ethics, Facebook, Culture, Business Model, Ecommerce, iPhone
Written by: Donna Bogatin @ 7:44 am

 

June 29, 2007

Powerset: Power to the Silicon Valley Elite

Will Powerset be the next Google? It already is employing a very Googley strategy by simultaneously embracing hype, secrecy and launch by “elite” invitation only aka Gmail.

SO WHAT? The Powerset target audience is Silicon Valley techies AND they are dutifully affirming that YES indeed Powerset is set to “revolutionize search,” when/if it launches.

Powerset supposedly came out of stealth mode. How? With a Powerset PR cum product pitch at its San Francisco office yesterday, apparently for a handful of bloggers.

Steve Newcomb, Powerset founder & COO, pushes all the right Web 2.0 buttons:

Imagine a mashup between Facebook, Digg and Google Apps, but you get to participate in the building of the products that sit on top of our platform. You log into a social network, like you would Facebook, and you get certified to be a Powerlabber. Once certified you can join different interest groups, such as travel, and participate in idea and mashup competitions. QA is embedded and its all bloggable.

Facebook? As in the “open” F8 platform? Newcomb:

Instead of being stealth mode, we are being more open than any other company has been in the launch process.

GREAT! I eagerly visited Powerset to take Newcomb up on his “open” launch process evangelism. At Powerset I was encouraged on:

Want to try Powerset before the official release? Sign up for Powerlabs below and you’s get a sneak peek at our technology.

Enter your Email. Sign me up!

Simple as that! NOT QUITE. The “natural language” search engine is using language not so naturally to lure email address submissions with promises of direct Powerset access.

I provided my email address as asked and awaited a view of the Powerset promised land of search.

But alas, Powerset “thanked” me for my interest with a resounding thanks, but no thanks AND attempted to lure me into another you are almost there bait and switch routine:

We are limiting our initial invite list. Just give us a few more details about yourself so that you’ll be among the first to see what we’ve been brewing.

RIGHT! Still no precious Powerset “invite,” BUT a solicitation for name, company, profession, blog, friends’ emails, market resesearch question…

What DOES the Powerlabber “certification” entail?

Of note, while Powerset.com requests and processes individuals’ personal information there is no Privacy Policy available. Not a very auspicious beginning for a service that claims to be able to “replace the core of the search engine.”

Moreover, Powerset doesn’ even offer the ability to search at its own corporate Website, “natural language” or otherwise. Perhaps because when Powerset DID offer search at the Powerset blog it was not good, especially from a “natural language” perspective.

I put the Powerset internal search function to the test earlier in the year, when Powerset first publicly declared its intent to take over the search world. The Powerset blog was, presumably, powered by Powerset’s “search engine that breaks the confines of keyword search.”

63007ps2.jpgAs presented at the time, Powerset’s blog search function was similar in look and feel to the Google.com keyword search box experience (see screenshot at left). I entered the word “news” and was returned “search results” as shown below.

63007ps1.jpg

The unchecked boxes on the SERP labeled “Match case” and “Regex search” did not seem “natural and intuitive” for consumers searching; No explanation was offered.

The lack of “news” results was also surprising as a “consumer” searcher might expect a company blog to include company “news.” Inconsistent nomenclature was used in the presentation of a lack of “news” results within the blog; The heading “Entries matching ‘news’” was followed by “No pages were found containing ‘news’.

Powerset now may hope a wisdom of the search crowd will surface via its Powerlabs developer scheme, but the supposed “crowd” it wants wisdom from will undoubedtly be but a hand picked, meticuously groomed microcosm of the “geek” community that is already well represented within Powerset.

A true “natural language” search effort ought to reflect how average people use language, naturally.

Newcomb revels at his blog in the Powerset hype-secrecy combo he is exploiting to fuel “revolutionary” search passion:

I decided that I wanted to be the first to post a screen shot of Powerlabs (it’s a pretty cool screenshot and in my opinion a much sexier screenshot than the search screen shot)…Over the coming weeks, we’ll release more details, but in true Powerset style that’s all you get for now.

Hint: Powerlabbers are getting this blog entry 1 hour before I post it (that will be the norm from now on, so sign up if you want the inside scoop) I figured since there is such competition to be the first, I would actually give the Powerlabbers a shot at beating me to it. Each time I will announce who was the actuall first person to post the screenshot. Note: the first screenshot poster contests was won by Jessica Mah and she wins the right to have my voice on her answering machine.

Hint: We may not be launching Powerlabs officially until September, but we will be selecting a small group of people early to give it a test drive.

The official Powerset blog acknowledges its “tease” campaign:

As a teaser for Powerlabs, we’ve decided to release a “Query of the Week.” Each week, we’ll release a screenshot of Powerset search results that demonstrate aspects of our Natural Language technology. When Powerlabs is fully launched, you’ll get to play with our search engine yourself, so be sure to sign up today.

In lieu of current access to Powerset or Powerlabs, the company is offering a “nifty video” to “tell you what Powerlabs is all about,” now playing at YouTube.

Geeks apparently want something more substanial from Powerset, now:

not a useful video! what do I care what is cool inside your company or not? tell me a little bit aobut the product,

“Beat” is a vague term. Beat in what sense? Accuracy of search results? Speed and performance? Scalability? Natural language capabilities?,

WE want a Demo,

That video just left more curious about it… Do you think that Powerset can beat google? I would like to see an enterprise that could do that. The probem is that Microsoft already have the desktop business. It seems that now, google want to do the same with internet, we have just to see that almost every new magnific internet startup is bougth by google….

Watch out Google? Powerset WILL meet Google, one way or another!

ALSO: How Facebook IS the Next Google

CONTACT DONNA BOGATIN

Filed under: General, Web 2.0 Start-Up, Google Search, Google Services, PageRank, Gmail, Powerset
Written by: Donna Bogatin @ 12:06 pm

 

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