Insider Chatter by Donna Bogatin

August 16, 2007

Facebook Beats LinkedIn AND Twitter Trumps Mahalo!

t81507.jpgI recently postulated that the “who needs LinkedIn, we have Facebook” angle would soon dissipate from the blogosphere. I did NOT enivasge that a “who needs Mahalo, we have Twitter” rally would come in its stead, though.

Jeff Pulver erroneously credits himself for starting the Facebook rules over LinkedIn for business networking discussion. Anne Zelenka, however, may very well have inaugural honors in declaring Twitter the king of “tapping into human intelligence,” for “web workers,” over Mahalo in particular.

“Does anyone have a good recipe for zucchini bread”? Zelenka offers as an example of using Twitter for “rebooting the workforce.”

Perhaps “Web workers” are planning to prepare their own afternoon business tea party! In any event, Twitterers will be hard pressed to post a recipe, in 140 characters or less!

“We haven’t written a result page for ‘freelance consulting rates’ yet,” Zelenka chides Jason Calacanis’ Mahalo, in seeking to demonstrate its deficiencies. 

Commenter Chris, though, notes that Twitter is NOT uniquely situated for people that want to ask questions of friends:

Couldn’t you have accomplished the same end result by sending an instant message to multiple friends? Trillian has a feature that allows you to define groups for your contacts; it also allows you to send one message to any given group you’ve defined. What is so powerful about Twitter’s technology in this simple scenario (posing a question to friends)? The power seems to reside within the network of friends and not in whatever conduit one chooses to send the question.

Zelenka, however, backs up her claims with hard data:

One of my friends needed some advice yesterday. He wanted to know how to set freelance consulting rates.  Did he Google? Or Ask Metafilter? No, he used Twitter to do a people-powered search. He searched through his social network for the answer to his question.

How “social” is the “network” that Zelenka extols though?

Her advice sounds very clinical indeed: “he searched through his social network for the answer.” As in “searched” through a library card catalogue untill he found the answer he wanted?

How about honest to goodness ”socializing” with people, rather than virtually priming trophy “social networks” as needed? Touching base with someone may not sound as cool as leveraging a “social network,” but it works, and is inherently personal.  

A real live personal phone call, for example, does not have to be THAT old school, if you use your iPhone, that is!

ALSO: Google Office Ignores Sun StarOffice: Microsoft Killer Still MIA

CONTACT DONNA BOGATIN

Filed under: General, Web 2.0 Start-Up, Social Media, Social Networks, Mahalo, Twitter
Written by: Donna Bogatin @ 4:16 pm

 

July 28, 2007

Beware Twitter Open Dribbles and Facebook Closed Pokes

Beware the two Web darlings du jour: Twitter and Facebook. The tiny labor of blabber love is too OPEN, the large labor of social ambition is too CLOSED.

Twitter is aptly named: “to utter successive chirping noises, causing a trembling agitation.”

Despite the efforts of Twitter evangelists Dave Winer, Twitter app builder, and Fred Wilson, Twitter investor, to inflate the import of Twitter’s “What are your doing” value proposition, the inherent insipity of the perpetual query inevitably yields the overwhelmingly self-absorbed dribble:

just updated my avatar in prepartion for the heat wave
train for the next three hours so I can’t fix it
on a train to nyc, reentry at approx 10am edt
back to back dinners with howard
off to a pier 40 meeting. gotta figure out how to keep it a park…

Whew! It’s good to know what Fred Wilson “is doing”!

Winer labels his Twitter “most recent trivia” micro-blogging. 

Wilson’s nomenclature for the “emergent behavior” of Twitter “bantering” is “short, asynchronous public communications.”

TOO public, though. While Winer gleefully twittered yesterday that “Scoble is Twittering about Twitter from Twitter with Twitter,” Scoble not so gleefully set-off a twitter-induced fracas with Michael TechCrunch Arrington that spilled over into the VERY public (macro?) blogging world.

Twitter induces openly cavalier excessive chirping, and narcissism.

Facebook, on the other hand, is too closed. Zuckerberg and company are cunningly using their large user base to extract Facebook-centric development and Facebook only applications from the Web’s ecosystem. Web 2.0 start-ups are falling over themselves to create Facebook dependent endeavors.

Jason Calacanis on the Facebook rules phenomenon:

I don’t understand why all of these startups are spending all their time trying to build inside of Facebook’s walled garden…. well, I guess I do understand it: they like the quick hit of watching the apps #s run up. However, it makes no sense to me to build inside of someone else’s platform when you have the wide open internet out there to develop on. I guess if you look at Facebook applications as free marketing maybe. Feels like everyone who is doing this is the Web 2.0 version of old IPs (information partners) at AOL in the pre-web days…. except there is no $4.95 an hour fee to split with Facebook! Time and the open internet has told us that model isn’t sustainable.

Moral of the Facebook and Twitter stories? Get a Web business life, OUTSIDE of twittering and poking.

ALSO: Zuckerberg Means Business? Facebook: The Web’s Watercooler and When Facebook is BAD for Business: 826,000 Pokers at Risk

CONTACT DONNA BOGATIN

Filed under: Web 2.0 Start-Up, Facebook, Social Media, Social Networks, Web 2.0, Software, Mahalo, Twitter
Written by: Donna Bogatin @ 8:32 am

 

June 24, 2007

Google Human Powered Search: Who Needs Mahalo?

Who says Google is “secretive”! Matt Cutts is on a Googley communications roll at his “personal” blog, defending Google at every public turn.

Cutts has attempted a “rebutal” of Privacy International’s poor rating of Google’s (lack of an adequate) privacy policy AND he injected himself into the eBay PayPal vs. Google Checkout battle simmering by gleefully posting a PayPal “down” graphic. 

SEE:  Google is WRONG On Consumer Privacy and Google: Matt Cutts Joins eBay PayPal Party

Cutts was off the mark at his blog in both instances, perhaps because the issues tackled were out of his “Gadgets, Google & SEO” domain.

Cutts has no such “disclaimer” available though for his current drive to counter a New York Times story suggesting “people -powered” Web search services, such as the new Jason Calacanis venture Mahalo, render Google vulnerable.

Google is really not JUST an engineering company, Cutts headlines “The role of humans in Google search.”

Cutts seeks to assure Goggle IS enabling “Social Search: The power of the people” by pointing out that “humans,” of course, are a component within the Google PageRank driven SERP ecosystem.

Don’t “people” contribute to PageRank with their hyperlink votes in the “democratic” Web, Cutts implores.

YES, but so do well orchestrated, financialy motivated, corporate driven camapigns to “acquire” PageRank love, as Cutts himself can attest to.

Cutts on Google News:

Google News looks at a wide variety of news sources; the decisions of human editors at thousands of news sites help Google estimate whether a particular story is significant.

RIGHT, and “human editors” are behind every page of content on the Web as well, except of course for the legions of ”Made for AdSense” sites built by automated scraping (stealing) of the content others.

Cutts may prostelize that Google IS social search, but he is not forthcoming on Google’s real social search agenda.

WHY NOT? Cutts can’t claim ignorance. After all, Cutts himself has applied for a patent on behalf of Google which portends a Google social search strategy.

Why did Cutts neglect to include discussion of his patent application for assignee Google on “Document Scoring Based on Document Inception Date”; Google secrecy perhaps?

Cutts ignored his Google patent application while seeking to make a case for “the role of people in Google search,” but his patent work could nevertheless signify how humans will be used by Google.

Not surprisingly, the patent application title and description do not reflect greater Googley motivations behind the “need to improve the quality of results generated by search engines,” as per the Cutts filing.

Is a new quality scoring in store for Google SERPs. How? What about PageRank? Will users be affected?

The filing concludes with “Systems and methods consistent with the principles of the invention may use history data to score documents and form high quality search results.” “History data” may be the hook, but the Googleplex has much more in the works than a mere ranking of Web pages by chronological date of publication.

Google hopes to assess real world historical usage patterns of Web pages by real people to make community style quality scoring and ranking assessments.

Web page “history data” evaluated may include:

Content updates/changes
Query analysis
Traffic
User behavior
Domain-related information
User maintained/generated data

Google’s patent discussion of Web page “history data” brings to mind Google’s new “Web History” user tracking tool, and then some. Excerpts of the patent application:

MONITORING OF USER MAINTAINED and/or GENERATED DATA

Search engine may monitor data maintained or generated by a user, such as “bookmarks,” “favorites,” or other types of data that may provide some indication of documents favored by, or of interest to, the user. Search engine may obtain this data either directly (e.g., via a browser assistant) or indirectly (e.g., via a browser). Search engine may then analyze over time a number of bookmarks/favorites to which a document is associated to determine the importance of the document.

Search engine may also analyze upward and downward trends to add or remove the document (a path to the document) from the bookmarks/favorites lists, the rate at which the document is added to or removed from the bookmarks/favorites lists, and/or whether the document is added to, deleted from, or accessed through the bookmarks/favorites lists.

If a number of users are adding a particular document to their bookmarks/favorites lists or often accessing the document through such lists over time, this may be considered an indication that the document is relatively important. On the other hand, if a number of users are decreasingly accessing a document indicated in their bookmarks/favorites list or are increasingly deleting/replacing the path to such document from their lists, this may be taken as an indication that the document is outdated, unpopular, etc.

Other types of user data that may indicate an increase or decrease in user interest in a particular document over time. The “temp” or cache files associated with users could be monitored by search engine to identify whether there is an increase or decrease in a document being added over time. Similarly, cookies associated with a particular document might be monitored by search engine to determine whether there is an upward or downward trend in interest in the document.

MONITORING USER BEHAVIOR

Information corresponding to individual or aggregate user behavior relating to a document over time may be used to generate (or alter) a score associated with the document. Search engine may monitor the number of times that a document is selected from a set of search results and/or the amount of time one or more users spend accessing the document.

Can Google ever be a truly people friendly “social search” engine? OR, will Google continue its $160 billion market cap tradition of machine-based mining of human behavior?

Cutts is cited by the New York Times:

Google has combed through its own Web pages to remove all references to “automatic ranking,” to prepare for the possibility of relying on user feedback to improve search results or other approaches that are more directly “human powered” than the algorithm.

Cutts reaffirms his own patent application!

HUMANS BEWARE THEN, AFTER ALL:  GOOGLE IS NOT YOUR FRIEND

CONTACT DONNA BOGATIN

Filed under: Google, Google Search, Google Services, PageRank, Mahalo
Written by: Donna Bogatin @ 10:23 am

 

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